REDRESSAL FOR CLIENT GRIEVIANCE


We believe that Investor service is a vital element for sustained business growth and we want to ensure that our Investors receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships and therefore Investor satisfaction becomes critical to us, especially since we follow the Direct‐to‐Investor model. Investor queries and complaints constitute an important voice of Investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future.
The Grievance Redressal policy follows the following principles:
->Investors will be treated fairly at all times
->Complaints raised by Investors will be dealt with courtesy and in a timely manner
->Queries and Complaints will be treated efficiently and fairly.
The Research Analyst and employees work in good faith and without prejudice, towards the interests of the Investors. The Research Analyst has a dedicated Client Servicing Team which is responsible for timely and prompt communication with our clients, while having an open attitude towards service recovery, and providing alternate solutions to investors, thus ensuring healthy relationships with our clients. The Client Servicing Team is headed by Mr. Saurabh Shukla(metamorphoseprojects@gmail.com).
Grievance Redressal Mechanism
Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
⦁Clients can seek clarification to their query and are further entitled to make a complaint in writing, an email may be sent to us.
⦁ A letter may also be written with their query/complaint and posted at the below mentioned address: X-1/153, Krishna Puram, Opp. Prism cement Office, Kanpur, Uttar Pradesh-208007.
⦁ The client can expect a reply within 15 business days of approaching Research Analyst.
⦁ In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on toll free Helpline at 1800 22 7575/ 1800 266 7575.
Compliance Manager Details: Name: Saurabh Shukla Contact No: 8800208773, Email:metamorphoseprojects@gmail.com
Grievance Officer Details: Name: Saurabh Shukla Contact No: 8800208773, Email:admin@miruniserv.tech, grievance@miruniserv.tech
Principal Officer Details: Saurabh Shukla, Contact No: 8800208773 Email: metamorphoseprojects@gmail.com Office Address: X-1/153, Krishna Puram , Opp.Prism Cement Office, Kanpur-208007, Uttar Pradesh.
SEBI Northern Regional Office (NRO) Address : NBCC Complex, Office Tower-1, 8th Floor, Plate B, East Kidwai Nagar, New Delhi – 110023

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