Investor Grievences
We acknowledge the pivotal role of investor service in fostering sustained business growth, and our commitment is to ensure that our investors receive exceptional service across various touchpoints. Timely and efficient service is crucial for maintaining existing relationships, especially given our Direct-to-Investor model, making investor satisfaction a priority. Investor queries and complaints represent a significant voice, and this policy outlines the structured grievance handling approach supported by a review mechanism to minimize the recurrence of similar issues.
The Grievance Redressal policy is guided by the following principles:
- Investors will be treated fairly at all times.
- Complaints raised by investors will be addressed with courtesy and in a timely manner.
- Queries and complaints will be handled efficiently and equitably.
Our research analysts and employees operate in good faith and without bias, prioritizing the interests of the investors.
Grievance Redressal Mechanism
Client queries or complaints may arise due to a lack of understanding or a deficiency in service experienced by clients. Service deficiencies may include insufficient explanations, clarifications, or understanding leading to shortfalls in expected delivery standards, either due to facility inadequacies or staff attitude towards clients.
Clients can seek clarification for their queries and are entitled to submit complaints in writing, orally, or telephonically. An email may be sent to the Research Analyst. Alternatively, investors may call +1234567890.
Clients can write to the Research Analyst at metamorphoseprojects@gmail.com, expecting a reply within 10 business days.
If unsatisfied with our response, clients can lodge their grievance with SEBI at http://scores.gov.in, or write to any SEBI office. For queries or assistance, contact the toll-free SEBI Helpline at 1800 22 7575/1800 266 7575. The SCORES Mobile application can be downloaded from the link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330.
Regional SEBI Office Details: SEBI Bhavan BKC, Plot No. C4-A, “G” Block Bandra-Kurla Complex, Bandra (East), Mumbai – 400051, Maharashtra.